Sunday, June 17th, 2012
2 Comments

Using Redmine as a help desk ticketing software

During one of my mission, I wanted to improve the support which was with simple emails.
As we were using the wonderful Redmine as a bug tracker, I found convenient to be able to forward bugs tickets and stuff directly into development projects.
After some research, I found the plugin Helpdesk.

It turn Redmine into an efficient ticketing software. Like before, users send an email and for each email a new issue and a contact (if not exist yet) are created. Helpdesk can handle the back and forth communication, attachment and send notifications. A crontab is running every minute to get new emails and inject them into Redmine.
Moreover, if you have any trouble, the developer Kirill is nice and helpful!

2 Comments

  • magnus August 23, 2012 at 08:59

    hi, Im also setting up the redmine and the helpdesk plugin but cant get the crontab to work to get emails automatically. Manually works like a charm but I dont want to do that. Do you have any ideas to get that up and running? Thanks,

  • Pierre August 23, 2012 at 09:00

    Hey Margnus, what’s the line you’ve put in the crontab?

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Welcome to my space! With over 20 years of solid project management experiences, I developed both management and technical skills. I learnt how to coordinate teams integrating the marketing, technical and administrative aspects of a project. View my resume.